RETURNS & WARRANTY

Request a Return Authorization (RMA)

Enter the order information exactly as it appears on your order. SalvagePilot verifies the order and delivery date, checks the controlling warranty window, asks the questions required by our published terms, and shows whether the request qualifies for an RMA and any pre-authorized refund amount before you agree.

Before you start

Keep the part, packaging, freight documents, installation records, diagnostic results and photographs. Do not alter, disassemble, discard or ship the part before written return authorization. The written quote or invoice controls if it provides different warranty terms.

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1. Verify your order

2. Tell us why you are requesting an RMA

3. Warranty & return questions

Answer every item accurately. The system uses these answers with your order, invoice and delivery records to determine automatic eligibility. Claims that need judgment or additional written terms are sent for manual support review.